Welcome to Teleperformance’s Employee Privacy Training for Agents! As an agent, it is crucial for you to understand and comply with Teleperformance’s privacy policies and guidelines. This training will equip you with the knowledge and skills to handle and protect sensitive customer information, ensuring data integrity and confidentiality every step of the way.
Teleperformance places a strong emphasis on integrity and ethical behavior. We believe in acting with the highest professional and ethical standards, and our Code of Conduct reflects this commitment. It provides comprehensive guidance on business conduct and compliance-related issues, outlining the principles that govern our operations. In line with our Global Compliance Framework, we strive to foster a culture of compliance throughout the organization, with a focus on anti-corruption measures and conflicts of interest.
The responsibility for monitoring and implementing our compliance framework lies with the Global Compliance Organization, headed by our Chief Compliance Officer. Their dedicated efforts ensure that our policies are effectively enforced, creating a secure and trustworthy environment for our agents and clients.
Throughout this training, you will learn about the importance of Teleperformance’s Code of Conduct, the Global Compliance Program, privacy notice for candidates, objectives of our Code of Ethics, our culture and ethical relationships, the role of our CSR Committee, and the significance of ethical compliance. By familiarizing yourself with these topics and understanding their practical applications in your role as an agent, you will contribute to maintaining our high standards of professionalism, integrity, and data protection.
Key Takeaways:
- Teleperformance emphasizes integrity and ethical behavior through its Code of Conduct.
- The Global Compliance Program ensures the implementation of compliance policies and procedures.
- Privacy notice for candidates highlights Teleperformance’s commitment to data protection.
- The Code of Ethics defines the rules and conduct expected from Teleperformance and its employees.
- Teleperformance fosters a culture of respect, diversity, and transparency in all relationships.
Introduction to Teleperformance’s Code of Conduct
Teleperformance’s Code of Conduct is your essential guide to understanding and upholding the company’s policies on business conduct and compliance. It serves as a valuable resource for every employee, providing guidance on making the right decisions and effectively resolving any issues that may arise.
The Code of Conduct applies to all levels of Teleperformance’s economic operations and places a strong emphasis on strict compliance with applicable laws and regulations. By adhering to these guidelines, you contribute to the company’s commitment to integrity and ethical behavior.
At the core of the Code of Conduct lies the Global Compliance Framework, which ensures the implementation of compliance policies throughout the organization. This framework includes measures to address anti-corruption and conflicts of interest, promoting a culture of transparency and accountability.
Teleperformance understands the importance of continuous improvement and corrective action. By familiarizing yourself with the Code of Conduct and engaging in relevant teleperformance training programs, such as privacy training for agents, you actively contribute to maintaining a high standard of ethical conduct within the company.
Stay tuned for the following sections, where we will provide an overview of Teleperformance’s Global Compliance Program and delve into the privacy notice for Teleperformance candidates.
Overview of Teleperformance Global Compliance Program
Teleperformance’s Global Compliance Program is a dedicated structure that ensures the effective implementation of compliance policies and procedures. Led by the Chief Compliance Officer, the program is supported by the Deputy Chief Compliance Officer and Chief Privacy Officer to ensure comprehensive oversight.
The Global Compliance Organization plays a crucial role in overseeing the implementation and monitoring of the Global Compliance Framework. This organization includes regional data privacy officers who work towards ensuring compliance with privacy regulations and maintaining data integrity.
If you have any questions or require information about Teleperformance’s compliance program, you can reach out to your local contact or directly contact the Compliance Department. They can provide guidance and address any concerns you may have.
By prioritizing compliance, Teleperformance upholds its commitment to ethical behavior and regulatory compliance. The Global Compliance Program ensures employees have the necessary resources and support to adhere to all applicable laws and regulations, promoting a culture of integrity and trust.
Privacy Notice for Teleperformance Candidates
At Teleperformance, we highly value your privacy and are committed to protecting your personal data. Our Privacy Notice is designed to inform candidates like you about how we process and handle your personal information. We understand the importance of data protection and take all necessary measures to ensure the security and confidentiality of your information.
As part of our compliance with relevant laws and regulations, we have implemented strict data protection measures. Your personal data will only be used for the purpose of recruitment and selection processes. We may collect information such as your name, contact details, educational background, and work experience. Rest assured that we treat your personal data with the utmost care and respect.
If you have any privacy-related concerns or questions about how we handle your data, our Data Protection Officer is available to assist you. You have the right to access, rectify, or erase your personal data as permitted by law. We are here to ensure that your rights are protected and respected throughout the recruitment process.
Code of Ethics Objectives
The Code of Ethics plays a crucial role in maintaining a high standard of conduct and behavior for both Teleperformance as a company and its employees. It serves as a guideline for fostering ethical relationships with various stakeholders, including employees, clients, investors, vendors, and the wider community.
The code reflects Teleperformance’s commitment to values such as authenticity, respect, excellence, change, and commitment. It emphasizes the importance of diversity and forbids any form of discrimination, intimidation, or harassment.
Transparency and compliance with laws are of utmost importance in Teleperformance’s relationships with investors and the market. The company values its reputation for ethical business practices and strives to maintain the trust of its stakeholders.
Furthermore, the code highlights Teleperformance’s dedication to social and environmental responsibility. The company recognizes that a positive impact on the community and the environment is paramount. By adhering to the code, Teleperformance ensures that its actions align with ethical standards and contribute to sustainable development.
Key Objectives of Teleperformance’s Code of Ethics:
- Foster ethical relationships with employees, clients, investors, vendors, and the community.
- Promote values of authenticity, respect, excellence, change, and commitment.
- Encourage diversity and prohibit discrimination, intimidation, or harassment.
- Value transparency and compliance in relationships with investors and the market.
- Promote social and environmental actions in the community.
Our Culture and Ethical Relationships
At Teleperformance, our culture is grounded in our core values, which serve as guiding principles for all our interactions. We believe in promoting diversity and fostering respect for personal dignity, integrity, and privacy in every relationship we cultivate within our organization.
When it comes to our employees, clients, and the community, we prioritize these values to ensure that each interaction is conducted in an ethical and respectful manner. We are committed to providing equal career opportunities and maintaining a safe and healthy work environment for everyone.
In our organization, we encourage leadership, loyalty, and cooperation among our employees. By fostering a culture that supports these qualities, we create a positive and collaborative atmosphere where everyone can thrive.
Transparency and compliance are essential elements of our relationships with clients, investors, vendors, and even competitors. We believe that maintaining these values is not only essential for building trust but also for fostering long-lasting and ethical partnerships.
Our commitment to ethical relationships extends beyond our immediate spheres of influence. We understand the importance of social and environmental responsibility in our community and actively engage in initiatives that make a positive impact.
“Our core values are the foundation of our culture and guide the way we interact with each other, our clients, and the wider community. We are dedicated to fostering ethical relationships and promoting a culture of respect and integrity.”
Through embracing these values, Teleperformance has built a strong culture that emphasizes ethical conduct, respect, inclusivity, and dedication to excellence. Our commitment to ethical relationships sets the stage for continued growth and success for both our employees and the communities we serve.
Fostering Diversity and Respect
At Teleperformance, we believe that diversity strengthens our organization and contributes to our success. By embracing and celebrating diversity, we create a workplace that values each individual’s unique perspectives and experiences. Our commitment to diversity is essential in fostering an inclusive culture where everyone feels respected and valued.
Emphasizing Transparency and Compliance
Transparency and compliance with laws, regulations, and industry standards are paramount to our relationships with clients, investors, vendors, and competitors. We prioritize these values to ensure that all our interactions are conducted in an ethical and lawful manner. By maintaining transparency and compliance, we build trust and establish a solid foundation for long-term partnerships.
CSR Committee and Ethical Compliance
At Teleperformance, ethical compliance lies at the core of our operations. To ensure adherence to our Code of Ethics and promote responsible business practices, we have established a dedicated CSR Committee. This committee plays a pivotal role in developing, disseminating, and monitoring policies that foster ethical behavior throughout the organization.
The CSR Committee oversees the implementation of our compliance initiatives, ensuring that our employees have a clear understanding of their responsibilities and obligations. They actively address any questions or concerns that may arise regarding ethical conduct or potential breaches of our Code of Ethics.
Maximizing ethical compliance is a top priority for Teleperformance. The committee takes an active approach by implementing measures and controls that promote ethical behavior in every aspect of our operations. They also ensure that all of our social and environmental actions align with our ethical standards.
If you have any ethical concerns or questions, our CSR Committee is here to help. They serve as a resource for employees, offering guidance and support to maintain our high ethical standards. Your feedback is important to us, as it helps us continuously improve our practices and strengthen our commitment to ethical conduct.
Teleperformance emphasizes the importance of corporate governance and adheres to all applicable laws and regulations. By doing so, we build trust with our investors, establish credibility with the market, and compete with integrity.
Join us on our journey towards ethical compliance and responsible business practices. Together, we can make a positive impact on our organization, our communities, and the world.
Conclusion
Teleperformance is dedicated to upholding integrity, ethical behavior, and compliance throughout its operations. This commitment is evident in the company’s Code of Conduct and Global Compliance Program. By prioritizing the privacy and personal data protection of candidates and employees, Teleperformance demonstrates its commitment to maintaining a secure and trustworthy environment.
The company’s culture is built on respect, diversity, and transparency in all relationships. With a strong focus on ethical guidelines, Teleperformance fosters an atmosphere of professionalism and accountability. By adhering to the company’s privacy training and understanding the importance of ethical conduct, employees play a vital role in creating a positive work environment and safeguarding data integrity.
Teleperformance’s CSR Committee further ensures ethical compliance and promotes social and environmental responsibility. By actively developing and disseminating policies, the committee strengthens the company’s commitment to its ethical framework. Teleperformance’s dedication to corporate governance, compliance with laws and regulations, and emphasis on responsible business practices contribute to its reputation as a trusted industry leader.
By embracing Teleperformance’s employee privacy training and aligning with the company’s ethical guidelines, you become an integral part of a culture that values integrity, privacy, and diversity. Your understanding of these principles and dedication to compliance helps maintain a secure work environment and contributes to the overall success of Teleperformance.
FAQ
What is Teleperformance’s Code of Conduct?
Teleperformance’s Code of Conduct is a document that outlines the company’s commitment to acting with integrity and following ethical standards. It provides guidance on business conduct and compliance-related issues for employees.
What is the role of the Global Compliance Framework in Teleperformance’s operations?
The Global Compliance Framework ensures the implementation of compliance policies, including those related to anti-corruption and conflicts of interest. It is responsible for monitoring and implementing compliance policies.
Is the Code of Conduct applicable to Teleperformance’s economic operations at all levels?
Yes, the Code of Conduct is applicable to Teleperformance’s economic operations at all levels. It emphasizes strict compliance with applicable laws and the importance of continuous improvement and corrective action.
What is Teleperformance’s Global Compliance Program?
Teleperformance’s Global Compliance Program is a dedicated structure that ensures the effective implementation of compliance policies and procedures. It is led by the Chief Compliance Officer and supported by other compliance officers.
How does Teleperformance protect the privacy of candidates?
Teleperformance respects the privacy of candidates and is committed to protecting their personal data. The Privacy Notice informs candidates about how their personal data will be processed and provides details on data protection measures.
What is the purpose of Teleperformance’s Code of Ethics?
The Code of Ethics defines the rules, conduct, and behavior that Teleperformance and its employees should follow. It fosters ethical relationships with employees, clients, investors, vendors, and the community and promotes values such as authenticity, respect, and excellence.
How does Teleperformance promote diversity and respect in its culture?
Teleperformance promotes diversity and respect for personal dignity, integrity, and privacy in its relationships with employees, clients, and the community. It offers equal career opportunities and a safe and healthy work environment.
What is the role of Teleperformance’s CSR Committee?
Teleperformance’s CSR Committee plays a key role in developing policies, ensuring compliance, and addressing questions or potential breaches of the Code of Ethics. It promotes ethical compliance and oversees the company’s social and environmental actions.
